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Important Information

 01/23/2018

DHL Express Taiwan Service Hours for 2018 Chinese New Year

Dear Customers,
DHL Express Taiwan will adjust service hours for 2018 Republic of China Memorial Day as follows:
Services2018/2/13 (Tue)
2018/2/14 (Wed)
2018/2/15 (Thu)
Chinese New Year's Eve
2018/2/16 (Fri) ~
2018/2/18 (Sun)
2018/2/19 (Mon) ~
2018/2/20 (Tue)
Pick-up and Delivery Services *
(including 7-ELEVEn & Post Office)
Extend to nomal-Friday service hours                               Closed
Service Center Drop-off & Pick-up ServicesExtend to nomal-Friday service hours                        Closed
Express 9:00 / 10:30 / 12:00 *Same with normal weekdays                               Closed
Self Pick Up at FamilyMartRegular ServiceOrder cut off at 17:00 **Arrangement can be made via On Demand Delivery (ODD) online and Customer Hotline service. Shipments will arrive FamilyMart distribution center on 22nd Feb.
 
Arrangement can be made via On Demand Delivery (ODD) online and Customer Hotline service. Shipments will arrive FamilyMart distribution center on 22nd Feb.
Gateway Drop-off & Pick-up ServicesRegular:24 Hours
(All Customers)
08:30 - 12:30 ***
(Contract Customers Only)
Closed10:00 - 17:00 ***
(Contract Customers Only)
Customer Hotline ServiceRegular Service:24 Hours                                                    Closed8:30 - 17:30
Certificate of Origin / Destination Import License Service ****Regular                    Closed
General Cargo Mode / Consolidate Shipment *Same with Service Center Drop-off Cut-off Times       Closed
* Cut-off times vary from location to location as some areas has earlier cut-offs. For more details, please call DHL hotline at 0800-769-888. For DHL Service Point information, please click here
For information of Chunghwa Post Offices drop-off services, please click hereExternal Link / New Window
For cut-off time confirmation, please call DHL 24-hour service hotline 0800-769-888.
** Shipments arranged after 17:00 will wait until 22nd Feb to arrive FamilyMart distribution center.
*** DHL Gateway drop-off service is availble for contract customers only on 15th, 19th and 20th Feb. Sorry for any inconvenience this may have caused.
To catch same-day flights, please drop off shipments and fax the customs documents to DHL Gateway 03-399-2568 by 12pm of the day. Science Park and Export Processing Zone shipments export on 15th Feb need to be dropped off at DHL Gateway by 15th Feb 15:00.
DHL Gateway Address: No.103, Hangxiang Rd., Dayuan Dist., Taoyuan City 337, Taiwan
**** Longer process time is required for selected certificates or licenses (e.g. Certificate of Origin for ECFA or Certificate of Origin issued by Bureau of Standards, Metrology & Inspection, BSMI).

DHL Express Taiwan