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Fraud Awareness and Prevention

As the leader in international shipping, the DHL brand is known around the world. DHL takes protecting our customers and their sensitive information seriously. We encourage you to be aware of potential fraudulent behavior by malicious parties using the DHL brand.

Fraudulent Use of the DHL Brand

To ensure the safety of our customer information, DHL would like to remind you, all emails sent from DHL end with the same dhl.com domain, Airway bill number only consists of 10 digit and do not include letters.

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery. DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

Please be advised that the following Mobile SMS is fraudulent and DHL has taken necessary legal actions, please do not click on any unknown links and delete the message.

If you need any assistance in clarification, please contact your designated DHL sales representative or DHL 24hr hotline 0800-769-888.

Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.