A. The dhl.com web-server, as almost all other web servers on the Internet, stores a list of visits to the server. We use this list to assess which are the most popular sections of our site and to assist us in improving the navigation and content. This file, called an access-log file, records some very basic information about you: the date and time of visit; what pages of our site you looked at; the address of the web site from which you linked to dhl.com; what kind of web browser you are using; and your IP address.

This log file cannot identify your e-mail address or any other personal information. DHL does not use automatic systems to associate your IP number to any other information you give to us while using our sites, and will not do so manually unless special circumstances require such an action.

A. Some features of our site require you to provide personal information. The site 'personalisation' feature records very basic information about you in a cookie, to make the completion of forms on our web sites easier for you. This information is not stored by DHL, instead, it is retained on your own machine in a small text file called a cookie.

Other sections of the site, such as the pick-up request, may also hold your information in a cookie in order to prevent you having to type the same information into the form time and time again. This information will not be transmitted to DHL until you submit your pick-up request.

Other sections of the DHL web sites, such as Web Shipping, may require you to hold a DHL account. In this case, DHL will hold your details on record for accounting purposes. Other users will not be able to access your information, even if they know your account number, without a password. This password is always transmitted between DHL and your web browser using a secure connection.

A. The information we capture helps us to identify the type of web site content that our customers would most like to see. We use this information to improve the DHL web sites.

The information you give to us is used to make our services easier for you to use, or to facilitate the provision of a service, such as a pick-up or supplies delivery. We may also use this information to send you e-mail notifications about updates to the web site, if you give us permission to do so, and to contact you for marketing purposes.

No information you share with us will be passed to organisations external to DHL and its subsidiaries. DHL provides a right of access and rectification of personal data under the applicable legislation.

A. Due to inherent web-browser security systems, information given to DHL while on the DHL web site and stored in your cookie, cannot be detected or used by any other web site. If you should link from a DHL web site to another web site, the owners of that web site will be able to see that you came from the DHL site but they cannot determine anything about what you did while using the DHL web site.

A. Yes. Cookies are used to achieve two goals.
The first is to provide DHL with the capability to personalise certain aspects of the DHL web site for you.

Secondly, cookies may be used to allow the DHL web site to automatically complete certain forms with information you entered the last time you used that form. This information is obtained from your own machine, and is not transmitted to DHL until you choose to submit the form.

A. A cookie is a small text file that is used by a web site to hold information. That information may be the date and time of your last visit, or your e-mail address, or even your preferences in terms of language, content or even how the site looks. This text file is placed into a folder on your machine by your web browser. Once a cookie has been saved, the site that created it (and only that site) can use the cookie to recognise you in future. Think of it as a small electronic 'note' that is shared only between you and the web site you are visiting.

There are many misconceptions about cookies, such as that they can 'track' which sites you have visited. While it is true that some marketing affiliation networks can do this, they can only do it on sites that co-operate with such systems, and DHL does not. Improvements in recent browser versions have made these fears groundless.

A. Yes, you can easily remove any cookie from your machine. Exactly how you do it depends on which web browser you use. Both Internet Explorer and Netscape have made the process easier on their most recent versions. Please check with your browser provider for more information on removing cookies.

You can also configure your web browser so that cookies are not saved at all, but this may reduce the functionality you get from some web sites, and prevent you accessing others at all. Although cookies are used on DHL.com to make it easier to use the site, you can use DHL.com without cookies.

A. You can find out more about Internet Privacy at the following addresses:

Electronic Privacy Information Center
http://www.epic.org

Network Advertising Initiative
http://www.networkadvertising.org/

DHL reserves the right to change its privacy policy at any time with or without prior notice. Please check back frequently to be informed of any changes.

By using DHL.com you agree to this privacy policy.