DHL has recently agreed to stop offering exceptional handling of shipments to Japan that require animal or plant quarantine since the 15th May 2008 and in compliance with our terms and conditions.

Any such shipments arriving in Japan will be returned to the shipper.
Below is a representative, but not complete list of commodities that are subject to animal or plant quarantine for your reference:

• fresh, cut, or dried flowers
• potpourri
• vegetables and fruits
• frozen fruits
• green coffee
• soybeans, all kinds of beans
• malt
• straws
• seeds
• fresh meat, frozen meat, beef jerky, ham, sausage
• bones and horns
• antibodies
• serum
• any blood of animals
• fur and feather that have not been processed
• bacteria / viruses

Further to the above, it is extremely important that descriptions on invoices must be clearly understood, to avoid any misunderstandings during clearance processing. E.g. "PERSONAL EFFECTS" or "GIFT", do not make the contents of the shipment clear. In this case, ambiguous descriptions will lead to shipments being returned to origin.

Please kindly contact our 24 Hours Service Hotline at 0800-769-888 if any questions.