Value-added Services
 |
|
|
|
Shipping convenience with a range of value-added service options to support our standard express services.
|
Service Options
The service options listed below are intended as an overview or distillation of what DHL offers from country to country. For more detail on local variations, please contact your local 
Customer Service Centre for assistance.
Customer Service Centre for assistance. Special Pick-up and Delivery Services
DHL offers a range of special collection and delivery options including:
- Outside normal business hours
- Weekend and holiday service
- Remote areas service
- Special vehicles for heavy or bulky shipments
Information Services
An extensive selection of information services are available for individual or complete shipment management:
- Proactive delivery notification via various channels such as e-mail, SMS, fax and phone
- On-line tracking or advanced tracking and reporting tools to monitor your shipments
- Advice on customs regulations and documentation. Our Trade Automation Service offers the industry's most comprehensive trade and customs information for: duties and tax estimates; product codes and compliance; trade regulations and restricted parties. Alternatively, you can always contact Customer Service or your local Sales Executive
Customs Clearance Services
DHL offers a range of non-standard import and export clearance and handling services. This is particularly useful when sending high-value or multi-content shipments that require special paperwork or handling.
Dangerous Goods
For express shipments, DHL is certified in certain classes of Dangerous Goods in accordance with IATA regulations.
Read more about Dangerous Goods
Read more about Dangerous GoodsPayment/Billing Services
DHL offers flexible billing and payment options for transport charges, duties and taxes. This flexibility gives you the freedom to bill the sender, receiver or a 3rd Party.
Insurance
On top of the standard DHL liability, we provide insurance services that offer our customers financial protection against all risks of physical loss or damage from any external cause.
Packaging
DHL offers three types of packaging solutions:
- Free of charge Standard Packaging that consists of DHL flyers, bags and document envelopes
- Special Packaging that consists of premium quality DHL cartons and boxes, meeting shipping requirements for many different products
- Temperature Controlled Packaging and Diagnostic Specimen Shippers, designed for specialist shipping requirements
For more information or to check local availability of any value-added services, please contact your local customer service department.
customer service department.
DHL International GmbH. All Rights Reserved.
