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DHL eClub
　
　

DHL eClub Frequently Asked Questions

  • Who are eligible for DHL eClub?
  • If someone from our company already applied, can I apply for another account?
  • If I own a DHL account, can I apply for a separate eClub membership account?
  • May I apply for an eClub member account if I send the shipment from 7-Eleven, advisory agents of overseas study and Formosa Petroleum Stations?
  • DHL eClub membership recruitment targets: Cash-Paying Customers for export express service (including the Cash and Credit Card).
  • Applicants for Corporate Membership may use same "Company Registered Number" with personal Citizenship ID Number (or Passport Number, Alien Resident Certificate) to apply for differentiate membership. (Only ONE membership number can be filled into ONE Air Waybill. And the eClub shipment records could not be recognized in other programs. The shipments couldn't be combined from different membership numbers regarding this programs.)
  • Yes. As long as you are Cash-Paying Customers for export express service (including the Cash and Credit Card).
  • Yes. As long as you are Cash-Paying Customers for export express service (including the Cash and Credit Card).

  • If I am a foreigner, how shall I register without a Citizenship ID?
  • You can use your Passport Number or Alien Resident Certificate for registration on our DHL eClub website.

  • What is DHL eClub, and how do participants benefit from it?
  • DHL eClub Programs activity is especially tailored for the Cash-Paying Customers for international express service (including the Cash and Credit Card). As a DHL eClub member, you can not only enjoy the excellent service but also accumulate your shipping records through notifying your membership number while you ship with DHL. Later on, you will further be able to participate in many activities exclusive for DHL eClub members. The more you ship with DHL, the more prizes you can win!
    For detailed information, rights and responsibilities of this program, please refer to the eClub official website announcements at www.dhl.com.tw/twapps/eclub/

  • How do I register?
  • Via any computers with internet connections and the DHL computers of service center reception island wide, you could visit the program website and click registration page to apply the DHL eClub membership. DHL eClub websitewww.dhl.com.tw/twapps/eclub/.

  • Can I request DHL personnel to register for me?
  • To protect your personal data, please complete the registration by yourself. If you have any uncertainties, our receptionist can help you complete the registration.

  • I don't have an email address right now. Am I ineligible for registration?
  • Please be recommended to apply an e-mail account on websites which provide free e-mail accounts, and then you will have your own email address to participate in DHL eClub program.

  • How do I know what my membership number is? How do I know whether I have registered successfully?
  • When you have completed the registration instructions and sent out personal data, your membership number will appear on the DHL congratulatory page for successful registration. Meanwhile, the DHL eClub database system will mail your membership number to your emailbox which you notify on the eClub page (Thus, when registering, please enter the correct email address). At the same time, please remember your membership number to prevent losing your valuable rights.

  • If I want to modify my membership data, what should I do?

  • What should I do if I forgot my membership number?
  • If you forgot your DHL eClub membership number, you can click member inquiry function on the menu on the left-hand side to proceed with inquiry.

  • If I want to transfer my membership qualification to someone else or a coworker, is that possible? Is it allowed to transfer the accumulated shipment volume to other people?
  • The usage right of DHL eClub is only limited to your own use. You cannot transfer your membership number to other individuals or transfer your accumulated shipment volumes to other individuals.

  • How do I accumulate shipment records after I become a member?
  • After I become an eClub member, if I forgot to include my membership number in the Shipper Reference on Air Waybill during shipment, can I notify DHL later?
  • After I become an eClub member, can I retroactively add my shipment records prior to me becoming a member?
  • How can I find out about my accumulated shipment volume?
  • While DHL eClub members want to drop off the shipment directly at DHL service center or via calling DHL Service Hotline to pick up the shipment, they have to inform DHL their eClub Membership Number beforehand. Meanwhile, they have to fill the eClub Membership Number in the column of "Shipper's reference" (e.g. eClub No P123456789 or eClub No C123456789 ) on DHL Air Waybill as well in order to become eligible for accumulating shipment records. (for more details, please click here to refer to the Air Waybill Example)
  • If you do not inform DHL and not fill in eClub membership number, you will not be able to participate in the promotion.
  • Before becoming an eClub member, the shipments could not be recognized in the program.
  • If you would like to inquire about the amount of your shipments in the period, you can click member inquiry function on the menu on the left-hand side to proceed with inquiry.

  • Who are eligible for the DHL eClub program? If I already have a DHL account, can I participate in the activity? Can I participate in the activity if I send the shipment from 7-Eleven, advisory agents of overseas study and Formosa Petroleum Stations?
  • Qualification of DHL eClub membership application :
    Cash-Paying Customers for export express service (including the Cash and Credit Card). Applicants for Corporate Membership may use same "Company Registered Number" with personal Citizenship ID Number (or Passport Number) to apply for differentiate membership.

  • In the DHL eClub, how are shipment records calculated
  • Actual shipping volumes during this promotion period will be based on DHL's data.
    • This program is only exclusive for international shipment paid in Taiwan ( only for export shipments), and needs to indicate DHL eClub membership numbers on the Air Waybill. If you do not inform DHL and not fill in eClub membership number, you will not be able to participate in the program.
    • Only ONE membership number can be filledinto ONE Air Waybill. And the eClub shipment records could not be recognized in other program.
    • Before becoming an eClub member, the shipments could not be recognized in the program.
    • The shipments delivered from the following venues won't be recognized as eClub shipping records: shipping at 7-Eleven, advisory agents of overseas study and Formosa Petroleum Stations.
    • The shipments couldn't be combined from different membership numbers regarding this program.

  • What are the program information channels for the DHL eClub

  • If I am sending a shipment for the first time, how can I get assistance?
  • Please call the 24-hour DHL customer service hotline 0800-769-888, or attend the DHL service centers where our professional servicepersons will provide you with instantaneous and attentive services and directions.

  • Where are the service centers of DHL for me to send the shipments in the closest distance?

  • How do I retrieve more information related to the DHL eMailShip shipping tool?